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For access to phone banking officer, please keep your CRN and MPIN or Debit Card/Credit Card PIN handy when you call us
| Kotak Number | Team | Working window |
| 1860 266 0811 | 811 | 08.00 AM to 08.00 PM (Monday to Saturday excluding Bank holidays) |
| 1800 266 6666 | Privy | 24*7 (For all Privy Customer) |
| 1860 266 2666 | Banking Related Complaints | 24*7 |
| 1860 266 2666 | Credit card and Credit Card mis-sell Related Helpline | 24*7 |
| 1860 266 2666 | Personal, Payday and Home Loan | 9:00 AM to 7:00 PM (Monday to Saturday excluding holidays) |
| 1800 209 5732 | Car loan /Two Wheeler Loan | Mon - Sat (9:30 AM - 6:30 PM) |
| 1800 2022 | Gold Loan - Apply for new Gold Loan | Mon - Sat (9:30 AM – 7:00 PM, Except on Bank Holidays) |
| 1800 209 5600 | Commercial Vehicles Finance Loan / Gold loan for service related query / Agriculture loan | Mon - Sat (9:30 AM - 6:30 PM, Except on Bank Holidays) |
| 1800 209 0000 | Fraud or any unauthorized transaction in your Account / Credit Card | 24*7 |
| 1860 266 7777 | Consumer Durable Loan, Smart EMI Card, Debit Card EMI | 09:30 AM to 07:00 PM (Monday to Saturday excluding holidays) |
| 1860 2666 888 (Local call charges apply) 180030069090 | NETC Fastag | 24*7 |
| 1860 266 5700 | Agri SME Business | Monday to Saturday (9:30 am to 6:30 pm, excluding holidays) |
SMS KPRIVY to 5676788 and our executive will call you back within 30 minutes. This service is available 24X7 for Privy League Optima and Insignia customers. This SMS service is chargeable as per mobile operator.
If you have any queries please talk to Kotak Chat Bot, Keyaoryou can also find answers to most of your queries on our Help Center.
When dialing from abroad the banking and credit card numbers will not get connected and to call our 24*7 customer service from any country outside India, please use either the abroad helpline number (+91 22 6204 2001), which is chargeable*** or the below country specific toll free numbers.
NRI Customers and Kotak Multi Currency World Travel Card customers can call the following respective toll free numbers for each country:
| USA | AUSTRALIA | HONG KONG | UK | CANADA | SINGAPORE | UAE |
|---|---|---|---|---|---|---|
| 1855-3656767 | 001180044990000 | 00180044990000 | 0080044990000 | 18557684020 | +658001013054 | 80001830148 |
* Local Call Rates Apply.
***Charges are payable as per the service provider in the respective country or location.
# Only during Business hours for Corporate Bank customers.
Please Note
- Personal Loans & Home Loans are offered in selected locations only
- The call centre for Personal Loan and Home Loan is operational between9:00 AM to 7:00 PM from Monday to Saturday (excluding Sunday & Holiday)
Some tips when you talk to Keya, this will help her in understanding your query
- Always keep your banking details handy as you may need it for validation while you talk to Keya
- Speak as you would normally but clearly. After all, Keya is eager to help you
- Try and ensure there is no background noise so she can hear your instructions in one go
- Help her out by rephrasing your question or try to make it more specific. Use short sentences instead of paragraphs. For example, there are many banking requests called "Statement". If you want to get the bank account statement, say, "Need my bank account statement"
- In case you need to speak our customer care executive, try saying, "Want to speak to an officer"
Kotak Mahindra Bank
| Registered Office27 BKC, C 27, G Block,Bandra Kurla Complex,Bandra (E), Mumbai-400051 | Customer Service Centre24 Hour To report any security related issues, frauds or vulnerabilities with regards to Kotak Mahindra Bank systems and services, please email us at: [emailprotected] |
Kotak Life Insurance
Registered Office Kotak Mahindra Old Mutual Life Insurance Ltd. | Customer ServiceCentre Kotak Mahindra Old Mutual Life Insurance Ltd. |
Kotak General Insurance
Registered Address Kotak Mahindra General Insurance Company Ltd. | Office Address KotakMahindra General Insurance Company Ltd. | Customer Service Centre Toll Free: 1800 266 4545 (Between 8 AM to 8 PM) |
Kotak Securities
Registered Office 27 BKC, C 27, G Block, | Corporate Office 2nd Floor, Nirlon House, | Customer Service Centre Toll Free: 1800 209 9191 / 222 299 |
Kotak Mahindra Prime
Corporate Office Kotak Infiniti, 4th Floor, | Customer Service Centre Tel: +9122 6773 6000 |
Kotak International Business
Kotak Mahindra (UK) Ltd London Office, | Kotak Mahindra Inc New York Office, | Kotak Mahindra (International) Ltd Mauritius Office, |
Kotak Mahindra (UK) Ltd Singapore Office, | Kotak Mahindra (UK) Ltd Dubai Office | Kotak Mahindra (International) Ltd Representative Office, |
Kotak Securities Ltd - Bahrain Branch (Regulated by CBB) | Kotak Mahindra Bank (Representative Office): | Kotak Mahindra Financial Services Limited (Dubai): |
Kotak Mutual Fund
Registered Office 36-38A, 3rd Floor, | Corporate Office Kotak Mahindra Asset | Customer Service Centre Kotak Mahindra Asset |
Kotak Investment Advisors Limited (KIAL)
Registered Office
27BKC, 7th Floor
Plot No. C-27, "G" Block, Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: +91 22 43360754/0701
Kotak Mahindra Capital Company Limited
Registered Office
27BKC, 1st Floor
Plot No. C-27, "G" Block, Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: +91 22 4336 0000
Fax: +91 22 6713 2445
SME Banking
Registered Office 27 BKC, C 27, G Block, | Customer Service Centre Kotak Mahindra Bank |
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